How does the import process work?

Our shipments originate from the Netherlands, which is part of the European Economic Area (EEA). Import procedures and duties apply only to countries outside the EEA.

When shipping costs are specified, we typically use the Delivery at Place (DAP) delivery condition. This means we cover the shipping costs and insurance, but the import process (including any customs duties, taxes, or fees) is the recipient’s responsibility.
We use DAP because import-related costs are difficult to predict in advance — regulations vary by country, and in some cases, even by customer.

Once the import process begins, UPS will contact you. In some cases, you’ll receive a payment request for import charges; in others, additional information may be required.
If any costs are due, this will also be indicated in your tracking email. To ensure a smooth delivery, please respond promptly to any requests from UPS.
If the process is delayed after several attempts to contact you, there is a risk that the shipment may be returned to sender or even destroyed by customs authorities.

To help ensure efficient customs processing, it’s important that UPS can clearly identify your company. Please provide a tax or business identifier commonly used by your local authorities, such as a Tax ID, Employer Identification Number (EIN), VAT Number, or Goods and Services Tax Identification Number (GSTIN).
You can enter this information in the VAT Number field during checkout.

In our order process, you also have the option to provide your own FedEx or UPS account information. In that case, the Free Carrier (FCA) delivery condition will apply. Under FCA terms, the entire logistics process—except for the preparation of the shipment—will be your responsibility.